Terms & Conditions

Definitions

Owner – Karen & Keith Hornby

Guest – The person who makes a reservation/booking whether online, by phone or in person.

Property – Rooms and Garden Cottage at The Dinney Farm, Chelmarsh, Bridgnorth, Shropshire WV16 6AU.

Agreement
The conditions of rental are between the Guest and the Property Owner.  The contract is deemed to have been made once the Guest has paid a deposit and the Owner has dispatched a final confirmation of booking.  The Guest must be over 18 years at the time of booking.

Reservations/Bookings
A reservation or booking for accommodation in the Room/Cottage is accepted by the Owner as provisional only, and does not constitute acceptance until the reservation/booking is checked, the deposit has been paid by cleared funds and a confirmation is issued by the Owner.

Booking
The Guest is to be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions.  The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied fully with these Terms & Conditions.

Number of People using the Room/Cottage
The Owners permit the Guest and members of the Guests party notified at the time of booking (but no-one else) to occupy the Room/Cottage.  No more than the maximum number of persons stated on the website at www.thedinneybandb.co.uk may occupy the reserved Property unless by prior written agreement with the Owner.  Extra charges may be applicable.

Payment
A non-refundable deposit of one third of the total cost of the booking is required at the time of reservation, the balance is due on or before arrival and can be paid by cheque, cash, BACs or credit/debit card.  The Guest agrees to pay the balance of the payment due, on arrival at Dinney Farm.  If a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.

Arrival/Departure
The Room/Cottage (unless otherwise agreed) is available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.00 am on the final day.

Cancellation or Changes by the Guest
Once the reservation has been made the Guest has entered into a legally binding contract.  If the Guest cancels, for whatever reason, then no refund of the deposit will be due and you will remain responsible for the full balance of the booking costs.  The Owner will, however, make every effort to re-let your booking and if successful will refund your deposit less any amount by which the secondary booking is less than your original booking cost.  Please note if the Owner cannot re-let the booking the Guest will be responsible for the full cost of the booking and no refund will be given.  We strongly recommend that the Guest will take out a holiday insurance policy (which includes comprehensive cancellation insurance) prior to arrival.

Cancellation or changes must be notified by telephone and confirmed in writing or email (info@thedinney.co.uk) to the Owner immediately.  The Owner will endeavour to re-let the Room/Cottage and if successful may at their discretion allow the Guest to transfer to alternative dates and/or accommodation for a £20 administration fee plus any other expenses incurred in re-letting.  The expenses incurred in re-letting will be at the discretion of the Owner.

Once a booking has been accepted by the Owner, it can only be changed to another Room/Cottage by agreement with the Owner.  Holiday dates may be changed providing the Room/Cottage is available for the new dates and the Owner is agreeable to the change.  A re-booking fee may be payable.

Cancellation by Owners
The Owner reserves the right to refuse any booking and to cancel any bookings already made if the Property is unavailable (e.g. through fire, flood, etc.) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability).  The Owner shall not be under any other liability if such cancellation occurs.  Note: in the unlikely event of a cancellation the Owner will make every possible effort to secure alternative accommodation if required.

Cancellation Insurance:
We strongly recommend that the Guest will take out a holiday insurance policy (which includes comprehensive cancellation insurance) prior to arrival.

Cleaning
Guests are responsible for leaving the accommodation in good order and in a clean condition otherwise a cleaning charge will be payable.  Please note, Guests are expected to leave the Room/Cottage in a similar state to which they find it (reasonable cleaning excepted).  Please abide by this convention so we can continue to provide good value for our clients.

Dogs
The Guest may only bring dogs that are booked in and paid for by the Guest at the time of booking. A charge will be made per dog per day.

All dogs must be well-behaved and should not be left unattended in the Room/Cottage.  Dogs are not permitted in the bedrooms or on any furniture in the Room/Cottage.  If damage or extra cleaning is caused by dogs the Guest will be billed for that charge.  Please note that outside areas are not guaranteed as secure for dogs.

Complaints
The Owner cannot be held responsible for any perceived inadequacies in any of the Rooms/Cottage that are not as such faults.  Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed.  Property details may vary over time from photographs and descriptions on the website.

Any dispute arising out of the booking will be between the Guest and the Owner.  No complaints can be considered unless notified during the Guest’s stay in the Property.  It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform the Owner at the earliest possible opportunity of any problem.  The Owner is not responsible for resolving any complaints arising from the holiday in question.  Accidents, howsoever caused, during the holiday are not the liability of the Owner.  Complaints received after departure cannot be accepted as the Owner will have no opportunity to resolve the complaint at the time.

Other Conditions

• The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times.
• Guests agree to inform Owner of any damage or loss howsoever caused as it happens, excluding reasonable wear and tear incurred during occupation.
• Guests should not remove any item from the Room/Cottage.  The Owner may ask for reasonable replacement costs should any contents be missing.
• Guests should not cause nuisance or annoyance to occupants of any neighbouring Room/Cottage.
• Guests should put all furniture, equipment etc. back to where it was at the beginning of the rental period.
• Guests should not leave any items in the Room/Cottage and, if left, the Owner has the right to charge for the removal, return or disposal of those items.
• Guests should allow reasonable access to the Room/Cottage by the Owner for maintenance, subject to the Owner giving reasonable notice.
• If, in the opinion of the Owner, any person is not suitable to continue their occupation of the Room/Cottage because of unreasonable behaviour, damage or nuisance to other third parties, the contract may be treated by the Owner as discharged and the Owner may repossess the Room/Cottage immediately.
• The Guest will remain liable for the whole cost of rental and no refund shall be given.
• The Owner reserves the right to charge a security deposit payable to K. Hornby.

Wildlife and Farmland
The Property is in a beautiful rural area.  Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into the Room/Cottage.  The Owners reserve the right to take no action if they do not consider the existence of the wildlife to be a threat to health.

When walking on adjacent farmland please ensure that all gates you find closed are closed behind you.  Please do not walk across planted fields unless following a footpath.  Please be aware of livestock at all times.

Liability
The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the Room/Cottage, its plumbing, electrical services or exceptional weather.  The Guests property including motor vehicles, clothing and personal possessions is kept at Dinney Farm entirely at the Guest’s own risk and should be adequately insured by the Guest at all times.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.

Smoking
The Owner has a No Smoking Policy within all buildings.  Any costs relating to the effects of smoking inside the Room/Cottage will be charged to the Guest.

Force Majeure & Waiver
The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, acts of God, epidemics, acts of any government or public authority or any other event outside its control.

The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement, does not constitute and shall not be construed as, a waiver of such term or right in the future.

Miscellaneous
The Guest agrees that the contract with the Owner is made at the Owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.

These booking conditions supercede all previous terms.

15/07/2019